Question I am going to put out there for answers before I do something drastic, My son is on facility 3 at RJ Donovan. Everytime he calls me, he only says, "hello" then the phone shuts off. This happens over and over and over again. He tells me that the phones on his unit are broken and have been for a couple of years. The guys 602 whoever it is they need to...facility captain I am guessing, and nothing gets done. I have spoke to GTL and they say it is not on their end. So, my question is......who do I write letters to to get this problem addressed and get the phones fixed? Anyone have any idea?